Frequently Asked Questions

You as a parent should feel comfortable with the choices you make for your baby, that's most important! Goat milk is known for its naturally easy to digest properties. The use of whole goat milk also comes with higher levels of easily digestible short and mediumchain fatty acids. On top of that, goat milk is rich in highly bioavailable and critical micronutrients. The result: Hello, Happy Baby!

Here, at this webshop :-) You can find more information about the availability of Jovie Goat on jovieproducts.com . We are working on the availability of Jovie products for babies around the world!

Breastfeeding is the ideal source of nutrition for a baby. If you want or need to use bottle feeding, you can introduce Jovie Goat at any time desired. To accustom your baby to an infant milk it is best to gradually introduce this. For instance, change 1 breastfeeding by 1 bottle of Jovie Infant Milk every 4 days. You can always consult your health care professional for further advice.

Breastfeeding is the ideal source of nutrition for a baby. If you do not wish or cannot breastfeed, Jovie Infant Milk is safe and nutritionally suitable for your baby from birth onwards.

Jovie Goat is not suitable for children with a confirmed cow milk protein allergy. Differences excist between the protein composition of goat milk and cow milk, however, an allergic reaction may still occur. Luckily, a confirmed cow milk protein allergy only occurs in about 3% of the infant population. A much larger group experiences a sensitive response when drinking cow milk. Since every child is different, we advice to consult your healthcare provider about your child's symptoms and to discuss your goat milk feeding options.

Jovie Goat is not suitable for children with a diagnosed lactose intolerance. Lactose is the naturally occuring carbohydrate in human breastmilk, which is why we choose to use lactose in our Jovie Goat milk products too. If your child is sensitive for lactose or cow milk, we advice to consult your health care provider about your child's symptoms and to discuss your goat milk feeding options.

It is not necessary to throw away your just opened or unopened tins when your baby turns 6 months old. You can safely use the Infant Milk for a while after your baby has reached 6 months of age. You can always consult your health care professional for further advice.

Jovie Goat is certified organic according the european organic legislations - we only use the best goat milk; goats can graze outside, are additionally fed with non-gmo feed which is organic certified and grown without synthetic pesticides and fertilizer.

Just like all infant formula's in Europe, Jovie has to comply to very strict regulations regarding the absence of hormones, antibiotics, pesticides and other contaminants. Jovie takes it a step further; we work with organic milk, and our goats have only been fed non-gmo feed.

Jovie Goat Organic is carefully formulated using full fat goat milk as its no. 1 ingredient, using all its inherent benefits. The richness of goat milk takes away the need to add undesired ingredients – such as palm oil – to make a complete formula. Maltodextrin is not used as a carbohydrate source either.

Unlike other organic formulas, Jovie Goat Organic is enriched with both DHA and AA (also known as ARA). DHA and AA are polyunsaturated fats, naturally found in human milk. Both fatty acids can be formed in the body from other dietary fatty acids, but it has been shown that addition of DHA is beneficial for the normal growth and development of a babies' brain, nural and eye development.

Jovie enjoys to do a little extra to give baby's the best. So, we had a good look at the ingredients that are really beneficial and at the possibilities of adding them to our organic infant formula. The result: Hello, Happy Baby!

GOS is an infant formula ingredient that is widely appreciated for its prebiotic properties. GOS is an example of an oligosaccharide. These oligosaccharides cannot be digested by the body, but are nutritious for the good bacteria in your gut.

Palm oil is not being used in Jovie Goat for several reasons. One is the environmental damage the winning of palm oil causes in tropical regions. An other reason is that an important fatty acid in palm oil does not have the optimal structure. Products which do not have palm oil, ór have this fatty acid in the optimal composition by eg using the natural milk fat, may cause less discomfort for your baby.

Maltodextrin is not being used in Jovie Goat. Maltodextrin is a carbohydrate source which can be used in formula's to replace the (more expensive) lactose. In Jovie products for baby's we always choose for lactose (organic lactose, to be precise) because this is also the carbohydrate found in mothers' milk.

Research shows that protein levels should be on the lower side in infant formula. However, the building blocks of the protein, 20 different amino acids, should all be present in adequate amounts. To boost the presence of specific amino acids, these are added to the infant formula.

Jovie Goat contains allergens; goat milk and lactose have 'milk' as an allergen and DHA 'fish'.

Jovie is brand owned byUnica Global B.V., located in the Netherlands.
Nijverdalsestraat 88, 7642 AH Wierden

Orders received before 10:00 Amsterdam Time Monday to Friday will be processed and shipped same day. Orders placed after this time may be shipped the following business day. All other orders are prepared and shipped the following business day. Orders are prepared but do not ship during publicly observed holidays in the Netherlands.

When a order is packed and ready to ship you will be notified with a tracking number. Tracking may not be active immediately. When a package is checked into the local facility, tracking begins.

Visit our Shipping Policy page for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Visit our Refund Policy page for more information.

Yes, it is safe! Sometimes it can be a rough ride to your destination and a box might be damaged. This is simply a cosmetic damage. The formula is safe and secure in it’s sealed pouch. You can even test it in water.

If you still wish to request a new one, please contact us immediately via emailing us at orders@jovieproducts.eu

We pride ourselves on providing great customer service, however from time to time errors do occur.

If an error has been made fulfilling your order, Contact Us immediately or send an email to orders@jovieproducts.eu . We may request for you to submit a photo of the shipping label as well as the item(s) which was received so that we may verify the error. We will then send you a return shipping label. If we have the replacement in stock, we’ll ship it to you once the returned item(s) is received. If the replacement is no longer available, we will provide you with a full refund. Please allow up to 3 business days for the refund to appear on your statement.

A copy of your packing slip must be sent with returns.